Privacy Policy

1. Who we are

SmartRelief is a digital musculoskeletal (MSK) recovery platform. We provide guided exercise programs, pain tracking, and recovery education through our web application at app.smartrelief.app.

2. What information we collect

Information you provide directly

• Account details: name, email address, and password when you register
• Health information: pain area, comfort level, and condition details you share when setting up your program
• Daily check-in data: pain scores, stiffness ratings, and session completion records
• Communications: messages you send through our contact form or email

Information collected automatically

• Usage data: pages visited, features used, session duration, and interaction patterns
• Device information: browser type, operating system, and screen size
• IP address and general location (country/region level only)

3. How we use your information

• To provide and personalise your recovery programs
• To track your progress and show you how you are improving over time
• To send session reminders and recovery tips (only if you opt in)
• To improve the SmartRelief platform and develop new features
• To respond to your support requests
• To comply with legal obligations

4. Health data

SmartRelief collects health-related information you voluntarily provide (such as your pain area and daily check-in scores). This data is used solely to personalise your recovery experience and is never shared with third parties for marketing or advertising purposes.

SmartRelief is an educational and supportive wellness tool — it is not a regulated medical device. Please consult a qualified health professional for medical advice.

5. Sharing your information

We do not sell or rent your personal data. We may share limited information with:

• Service providers who help us operate the platform (such as database hosting via Supabase and deployment via Vercel), under strict data processing agreements
• Legal authorities if required by applicable law or to protect user safety

6. Data storage and security

Your data is stored on secure cloud infrastructure. We use industry-standard encryption in transit (HTTPS/TLS) and at rest. Access to personal data is restricted to authorised personnel only.

7. Your rights

You may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for optional data uses such as marketing emails
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at hello@smartrelief.app.

8. Cookies

SmartRelief uses only essential cookies required for the application to function, such as keeping you logged in. We do not use advertising or tracking cookies.

9. Children's privacy

SmartRelief is not intended for anyone under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of SmartRelief after changes are posted constitutes your acceptance.

11. Contact

Questions about privacy? Reach us at hello@smartrelief.app or through our contact page.